The Users' Perspective

The March dinner meeting of the Potomac Chapter will be held on Thursday evening, March 7^th, 2002, in conjunction with the APA Mid-Year Symposium at Ft. Belvoir (see below). You may attend the dinner meeting whether or not you attend the symposium. A separate RSVP reservation for dinner is required by COB, March 5, along with your menu choice for the dinner. The RSVP contact is Don Weitzman at email: Don.CTR.Weitzman@FAA.GOV or phone: (202) 385-7792.

Speaker: Joe Moyer, a research psychologist with the Federal Highway Administration

Topic: Mission & Research Initiatives of the Federal Highway Administration in the Department of Transportation

Location: Fort Belvoir Officers’ Club, Fort Belvoir, VA (Directions to Fort Belvoir are presented near the end of the APA Symposium announcement below). Dinner will be served in the Campaign Room, which is the large meeting room on the right just before you enter the main dining room.

Schedule:

6:00 – 7:00 p.m. – Cash bar cocktail hour

>

7:00 p.m. – Dinner

8:00 or after dinner – Speaker

Cost for dinner: $22

Dinner choices:

First course -- mixed green salad

Second course -- Spring Roasted Chicken Breast or Haddock with Dill Sauce; rolls will be served with the entre

Vegetables include Baby Carrots with Honey Glaze and Roasted Red Bliss Potatoes

Third course – Coffee or tea

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Annual APA Midyear Symposium

Member News

Needed: Chapter Program Chair

Potomac Chapter Co-Sponsoring IIE National Capital Meeting: Volunteers in Medical Engineering

Reservations and Registration
To insure adequate seating, please contact Neal Schmeidler by 10:00 am, Monday, March 11, to register and make reservations; be sure to specify your choice of entree. Contact Neal by telephone (703-827-8976), fax (703-827-8977), or email (neal@omni-engineering.com).

Call 703-827-8976 today, and reserve your seat! Invite your boss... a friend... a client!

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Please join us for the next National Cancer Institute Communication Technologies Seminar:

This seminar is co-sponsored by the National Library of Medicine.

For more information or to register, go to http://usability.gov/uss/03_05_02.html.

Webcast:
This seminar will be available for remote viewing from the NIH VideoCast site at http://videocast.nih.gov. The seminar is listed in upcoming events at http://videocast.nih.gov/FutureEvents.asp and will be listed under "Today's events" on the day of the webcast. Please see the videocast FAQ http://videocast.nih.gov/faq/ for more information about downloading and installing the latest free version of Real Player software. You will want to download and install the latest free version, called RealPlayer Basic, from http://www.real.com/player. Windows, Macintosh, and UNIX versions are all available. If you have a question that is not answered by the videocast FAQ, call CIT's Technical Assistance and Support Center (TASC) at 301-594-6248 or send email to tasc@nih.gov.

Communication Technologies Branch
Office of Communications
National Cancer Institute

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I'm please to announce that the George Washington University is now offering courses in Usability and Accessibility through their Center For Professional Development. These courses are currently being offered as face-to-face training in March 2002 and beyond. An E-Learning channel is being developed through a joint venture between GWU and Blackboard.com. GWU-CPD also develops Customized Training for on-site delivery.

If you or your organization are interested in getting more information or would like a Program Co-ordinator to call you, please contact us.

Mahmoud El-Darwish
Program Advisor- GWU-CPD
http://www.gwu.edu/~cpd/programs/CWAU/index.html
301-523-2255 - zephyrnoid@starpower.net

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Thursday, 7 March 2002
Plain Language and Usability—A Case Study
Making large documents (like government rules) easy to understand and use—on the Web and on paper.
It can be done! We did it!

About the Program
Whether you work in government or in the private sector, you will find this case study fascinating. What do you do with a document that is huge, old, not organized clearly, and written in a bureaucratic style? How do you get people to agree to change it? What changes do you make to get it to be smaller, innovative, well-organized, and in plain language? And how do you know it works for the people who have to use it? Come take advantage of lessons learned in this case study.

For the past three years, a team at the Washington state Department of Labor and Industries has been rewriting workplace safety and heath rules so that they are easy to use and understand. The first set of revised rules, which went into effect last September, exemplify a new model for document writers everywhere. They are chunked into small, usable pieces. They are written in clear language—with "must" not "shall"—speaking directly to users ""you must..."—with additional aids and notes to help people comply. And they went through three rounds of usability testing—two on paper and one for the web-based version. If you've ever tried to do plain language, you have to see this example and learn how they did it!

Gail Hughes, who lead the Innovations team through this effort, will talk about how they did it, where they are today, and what they plan for the future. She will describe how a key component was developing relationships with business and labor, attorneys, and safety and health professionals, who collaborated in the effort. She will talk about how the team worked with usability specialists and what they learned from usability testing of a very large document in which people need to find a specific piece of information—especially from the usability test of the rules on the web.

Many folks in the DC area face challenges similar to the one that this project dealt with—making a very large document originally written by lawyers, federal agency staff, and state agency staff into a document that all employers and employees in the state can understand and use easily. Gail will share "before" and "after" examples and will demonstrate the interactive CD version of the rewritten rule.

About the Speaker
Gail Hughes is a manager in the Washington State Department of Labor and Industries with more than 10 years experience in the Occupational Health and Safety Program. She presented some aspects of this project and showed examples of this innovative rule at the Society for Technical Communication annual conference in Chicago last May and will present at this year's annual conference in Nashville. Gail has a Bachelor of Arts from The Evergreen State College in Olympia, Washington.

Background notes:

Schedule
6:30 to 7:00 p.m. Registration and food
7:00 to 8:30 p.m. Program

Food
Light meal of sandwiches with meat and vegetarian fillings, chips, dessert, and beverages.

Cost
$10 before Monday, March 4
$15 late or walk-in

Reservations
Reservations must be received by Friday, 1 March 2002. No shows will be billed.
To reserve, go to http://www.stcwdc.org/prgm_resrv_u-sig_mar02.shtml to complete the online reservation form. Then make an electronic payment using PayPal from this form or send a check payable to STC Washington DC Chapter to:
Allen Rotz
1430 S Street NW
Washington, DC 20009-3854

Place
National Rural Electric Cooperative Association (NRECA) Conference Center
Conference Room 1
4301 Wilson Boulevard
Arlington, VA 22203
Phone: 703-907-5939

Directions
Check Traffic Cameras for traffic conditions in the Washington, DC metropolitan area and Traffic Road Maps, Maryland for traffic conditions in the Washington, DC / Baltimore corridor (real-time updates every 15 minutes).

By Metro: Take the Metrorail Orange Line to the Ballston station. Take the escalator to street level (corner of Fairfax Drive and Stuart Street) and turn right toward Stuart Street. Cross Stuart Street, walk one block ahead to Taylor Street and turn left. NRECA is the last building on the right at the corner of Taylor Street and Wilson Boulevard. The main entrance is on Taylor Street. Look for the NRECA name on the building above the doors.

By car: From your starting point: Driving Directions and Map (Map courtesy of Mapquest)

From I-95 / I-395 North (from points south of Ballston)From I-95 North / I-395 North, about 10 miles inside the beltway, take exit 7, Glebe Road north. Follow Glebe Road to Wilson Boulevard (about 2 miles). Turn right onto Wilson Boulevard. And turn left at the first intersection onto Taylor Street. Turn left into the NRECA building parking garage.

From Washington, DC: Cross the Roosevelt Bridge (Constitution Avenue), in the second from right lane, follow signs for Route 50 West. Take the Glebe Road/Ballston exit and turn right onto Glebe Road. Turn right on Taylor Street (first light). NRECA is the last building on the right on Taylor Street before it dead-ends into Wilson Boulevard. Turn right into the NRECA building parking garage. Note: I-66 is HOV-3 restricted in the evening outbound from DC.

From I-66 East (from Rockville, MD and points west of Ballston)
Follow I-66 toward DC, take the Fairfax Drive Glebe Road exit (exit 71). The road you exit onto is Fairfax Drive. Stay on Fairfax Drive. Turn right on Taylor Street (3rd light). We are the last building on the right on Taylor Street before it dead-ends into Wilson Boulevard. Turn right into the NRECA building parking garage.

Parking
Access the building parking lot from the Taylor Street ramp. Parking is free in the evening. Two shuttle elevators operate from each garage level to the Plaza Lobby.

Access for the Disabled
The NRECA building and Conference Center meet all ADA requirements and are completely accessible to the disabled.

Questions?
For more information on this event or to join the STCWDC Usability SIG e-mail list, contact the Usability SIG Manager, Allen Rotz, at allen@dctechwriting.com

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"Refining our Craft": the Third Information Architecture Summit
Sponsored by ASIS&T
Baltimore Marriott Waterfront
Baltimore, Maryland, USA
March 15-17, 2002

Even though there are thousands of practicing information architects, there are few venues for them to meet and swap stories. "Refining our Craft" is the third in the ASIS&T-sponsored series of conferences that are the largest dedicated meeting places for information architecture professionals.

This edition balances practical applications and case studies of information architecture with the big picture thinking of some of the field's leading figures. This summit is an inclusive event, bringing together people from business and academia with a variety of perspectives that include information architecture, human-computer interaction, visual design, experience design, and usability testing. The three-day conference will feature a Keynote by Steve Krug, author of Don't Make Me Think, as well as talks from luminaries such as Peter Morville, Lou Rosenfeld, Jesse James Garrett and more!

This year's summit also adds three exciting preconference seminars by industry leading groups: Carbon IQ; Adaptive Path, and Semantic Studios. As in past editions, audience participation is built into the meeting during the regular program and at after hour Birds of a Feather sessions.

For further information, visit the ASIS&T website at www.asist-events.org/IASummit2002/events.html

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Transportation Research Analyst, GS-2101-11/12/13
(Position: WA-TB-2-017, Closing Date: 6/1/02)
Safety Studies and Analysis Division
National Transportation Safety Board
Washington, DC
Duties for the GS-11 Level: Incumbent participates in the planning, conduct and writing of reports and safety studies and special statistical analyses relating to safety issues in all transportation modes, and develops appropriate safety recommendations directed to public and private sector agencies with a role in transportation safety.

Duties for the GS-12 Level: Under the general supervision of the Division Chief, incumbent plans, conducts and writes reports on safety studies and special statistical analyses relating to safety issues in all transportation modes, and develops appropriate safety recommendations directed to public and private sector agencies with a role in transportation safety.

Duties for the GS-13 Level: Incumbent plans, directs, conducts and writes reports on safety studies and special statistical analyses relating to safety issues in all transportation modes, and develops appropriate safety recommendations directed to public and private sector agencies with a role in transportation safety.

Qualifications: For the GS-11 level: A Ph.D. or equivalent doctoral degree or 3 full years of progressive higher level graduate education leading to such a degree or L.L.M, if related or one year of specialized experience equivalent to the next lower grade. For the GS-12 and GS-13 one year of specialized experience equivalent to the next lower grade is required.

The major proportion of the work expected of this position depends upon a thorough understanding, familiarity and facility with applied research methodology, data analysis and statistics. Facility with statistical analysis software packages and large scale data bases is also important.

For further information contact the Human Resources Division, 1-800-573-0937 or (202) 314-6239; http://www.ntsb.gov

Human Factors Engineer
Advanced Management Technology Inc.
Arlington, VA
Requirements:

• Experience in the application of Human Factors and Human Engineering Principles to system design, development, and implementation, specific to federal/government systems.
• Experience in the use of DoD human engineering standards, handbooks, and guidelines, specifically MIL-HDBK-46855, Human Engineering Program Process and Procedures; MIL-STD-1472, Human Engineering Design Criteria for Military Systems, MIL-HDBK-759, Human Engineering Design Guidelines.
• Experience in designing the human to system interface in complex systems; participating in the human to system task allocation; developing tasks and procedures, performance of task analyses (including Critical Task Analyses), specifying graphical user interfaces, assessing workload, developing selection and training requirements for system operators and maintainers.
• Experience in Human Error Assessment.

Preferred:

• Human factors/human engineering experience specific to FAA systems and the use and application of the FAA Human Factors Design Guide (DOT/FAA/CT-96/1) and pertinent sections of FAA-G-2100F,
Electronic Equipment, General Requirement.
• Experience in ATC systems development and implementation and/or other safety critical systems.
• Experience developing, managing, and performing Human Factors/Human Engineering Programs related to Federal/government contracts or agencies to MIL-HDBK-46855 requirements.
• Experience in designing in and assessing systems for personnel safety in accordance with established standards; with applying or identifying the need for the application of OSHA regulations; and obtaining expert interpretation thereof.
• Experience in designing for safety, maintainability, and accessibility.
• Experience in Human Factors/Human Engineering research design and data analysis.
• Excellent written and oral presentation skills.

Contact:

Environmental Health & Safety Manager
America Online, Inc
America Online, Inc is seeking applicants for The Environmental Health & Safety Manager. This person will be responsible for the safety and compliance operations for specified AOL offices"

• Provides expertise and technical evaluations/ documentation in relation to safety and industrial hygiene programs; illness and injury prevention, risk assessment and mitigation, incident investigations, worker right-to-know and toxic substance control,
• Drives environmental program compliance.
• Develops procedures and protocols to maintain compliance.
• Provides training for staff in proper environmental, safety and ergonomic procedures.
• Stays current with latest EH&S developments and implements new methods to reduce costs and maintain compliance and improve employee program efficiencies.

This person will also establish and manage an Ergonomics Program:

• Implement and maintain proactive ergonomics programs to assure compliance with federal, state and local regulations.
• Drive continuous ergonomic improvement initiatives which includes, but not limited to: evaluating ergonomic equipment, performing process flow analyses, conducting workstation evaluations, implementing ergonomic solutions, perform ergonomic training and responding to employee concerns.
• The position interacts with Facilities, HR and Risk Management at various levels to promote safe and healthful work practices.
• Identify, collect, interpret and maintain data related to ergonomic performance and communicate clear understanding of these measurements to management to drive continuous improvement.

For additional information and to apply for this position, please contact:

Carlton Kemper
America Online, Inc. ~ Sr. Recruiter
ckemper23@aol.com  (703-265-0190, 703-265-3967)
www.aol.com/careers
AOL. Unlike Anything. Anywhere

Internships Opportunities in User-Centered Design and Evaluation
U.S. Census Bureau
Suitland, MD
(1 mile outside of Washington, DC on the Green Line)
SUMMER: 10-12 weeks, full-time, June-Aug, 2001.
ACADEMIC YEAR: Sept, 2001-May, 2002; half-time (or more): 640 hours minimum.
Salary: $30,000-$47,600 (full-time, 12 months).

Major benefits: Can include full tuition and book allowance for academic year positions. Outstanding training opportunities available including short courses and ongoing educational seminars. Civil service benefits.

Duties: Train and assist in one or more of the following:

• Software application development
• Web site design and maintenance
• Usability testing
• Heuristic evaluations
• User and task analysis; Design and analysis of user surveys and experiments
• Authoring and maintaining user-interface standards and style guides.

Application Domains: Primarily electronic questionnaires and information web sites.

Qualifications: Must be a U.S. citizen and a full or part-time student in a graduate degree program, preferably in the social or computer sciences.

Scientific and Technical Advisor for Human Factors
Air Traffic Services Human Factors Specialist
Federal Aviation Administration, Washington, DC
The Federal Aviation Administration’s (FAA) Office of the Chief Scientific and Technical Advisor for Human Factors is recruiting for multiple Scientific and Technical Advisor for Human Factors positions and Air Traffic Services Human Factors Specialist positions. These positions require the incumbent to provide expertise and technical support for a variety of human factors projects in the acquisition of air traffic control systems. The incumbents will be required to identify and assess existing or potential issues, risks and solutions by conducting analyses and evaluations, collecting and evaluating data, recommending alternative solutions, and coordinating proposals to resolve or mitigate human performance issues.

The FAA is currently engaged in a modernization effort where human performance issues require extensive attention. This environment is a challenging and rewarding one for human factors specialists who support the acquisition of new systems and develop the requirements for far-term improvements to the National Airspace System (NAS). There is a need for the application of innovative human factors concepts to promote and enhance air traffic control safety and to enhance human performance in a variety of arenas. The FAA is seeking candidates that can apply new human factors tools and contribute to the development of new systems. The FAA users of these systems are air traffic controllers, traffic management coordinators, flight service specialists, maintenance technicians, meteorologists, and system managers. The increased use of advanced technology requires that the FAA consider the impact of its systems on pilots, the flying public, and other users of the NAS. Systems integration is increasingly important as the FAA makes use of data networks and designs its systems to meet the needs of this wide variety of users.

Candidates will be evaluated on their ability to apply human factors, human engineering or ergonomics science, and best practices, to the design and procurement of systems, procedures, and environments. Candidates will also be evaluated on their skill in managing human factors acquisition, research, or engineering projects. Experience in aviation systems and operations, especially civil aviation, will be beneficial.

All candidates must possess a degree in the field of human factors, experimental psychology, industrial psychology or a related degree. Positions will be available for individuals with a wide range of experience levels including recent graduates. Graduates with advanced degrees in the area of human factors are preferred. Individuals offering a certification in human factors in their package of credentials should specify the certifying organization. Duty locations are in Washington, D.C., but other locations may be available. Travel is required. U.S. citizenship is required. The salary range will be $33,000 to $95,000, commensurate with education and experience. Additional information will be available on the FAA’s Web site at http://jobs.faa.gov

Usability Engineering Interns
GE Global eXchange Services
Gaithersburg, MD
Job Description:
The Usability Engineering group at GE Global eXchange Services is seeking applicants for six-month (starting June, 2002) to one-year positions as paid student interns at our Gaithersburg, Maryland headquarters. GE Global eXchange Services is a leading, worldwide provider of eCommerce solutions and services such as Extranets, Supply Chain Management, Logistics, and Electronic Data Interchange (EDI) applications. The Usability Engineering group provides user interface design and evaluation for commercial products on various delivery platforms.

Student interns have the opportunity to work with our interface professionals to complete various user interface design activities (e.g., task analysis, prototyping, standards writing) as part of the software development lifecycle. The intern will work in our Usability Lab collecting and analyzing data, producing recommendations for improving product usability and reporting results to cross-functional product development teams. This internship is an opportunity to observe and participate in a well-established, cross-functional usability engineering group and to gain a great deal of experience in real-world design atmosphere.

Requirements:

• Applicants must have or be working toward a graduate degree in behavioral sciences (e.g., Human Factors, Experimental or Cognitive Psychology).
• Strong background in experimental design and conducting experiments
• Good written and oral communications skills.
• Experience statistics and data analysis methodologies
• Applicants must be enrolled as students during the entire internship

To apply please send a summary of your educational background and experience to:

Yee-Yin Choong
Acting Manager, Usability Engineering/Information Design Services
GE Global Exchange Services
100 Edison Park Drive
MS 4-1B2
Gaithersburg, MD 20878
(301) 340-5310
yee-yin.choong@gxs.ge.com

Faculty Appointment
Rehabilitation Engineering R&D Lab
National Rehabilitation Hospital
Collaborative and independent research and development on applications of Virtual Reality methods and technologies to rehabilitation of individuals with disabilities. The setting is a rehabilitation engineering R&D lab with clinical goals, a strong interdisciplinary orientation, and active connections with academic departments of biomedical engineering and experimental psychology at the nearby Catholic University of America. The lab is housed in the Rehabilitation Engineering Service at the National Rehabilitation Hospital, a private not-for-profit 130-bed hospital in northwest Washington, DC. Disabilities that are currently the focus of VR research include stroke, autistic spectrum disorder, and cerebral palsy. A faculty appointment and direct involvement with graduate students is likely.

Credentials:
Required: Applicants must have a Ph.D. in a discipline of engineering, computer science or experimental psychology, with strong capabilities in virtual environment development and related programming; demonstrated capability to conceptualize and implement R&D programs independently and to publish results; high level working familiarity with PCs and graphics work stations; particular specialty knowledge in current VR tools and techniques and their application to medical and research problems; excellent written and spoken communication skills; and a professional commitment to applications of engineering to medical challenges, in particular rehabilitation.
Desirable: Experience beyond graduate school; experience with haptics; knowledge of modeling of human oculomotor control and related optics; demonstrated ability to prepare winning research proposals; strong capabilities in analog and digital circuit design; and a demonstrated ability to carry a product design initiative from conceptualization to prototype completion.

Contact:

Mike Rosen
Director, Rehabilitation Engineering Service
Engineering Research Center on Telerehabilitation
202-877-1960
mjr2@mhg.edu

Transportation Trainee/Coop Student
National Transportation Safety Board
Safety Studies Division
Washington, DC
The incumbent will serve as a transportation trainee and research assistant in the Safety Studies Division of the Office of Research and Engineering on transportation related safety studies. The incumbent will assist the Division Chief in gathering statistics related to transportation safety. He or she will also assist one or more study manager(s) in data entry and analysis of data from various safety studies as well as conducting research/literature searches.

Major Duties

• Establish and maintain a file of accident statistics in all transportation modes
• Gather and maintain files on transportation growth projections and relevant information on transportation industries (e.g., annual truck miles)
• Establish and maintain files on the cost of transportation accidents by mode
• Assist in visual presentation of transportation statistics through graphs and charts
• Conduct Internet and library research on relevant transportation topics
• Review and enter data onto coding sheets or into the SPSS database. Assist in analyzing data
• Stay informed on current transportation safety related topics relevant to Division studies
• Assist in preparing graphical presentations for Board meetings

Other Duties

• Retrieval of documents and reports from government agencies and research libraries
• Scan or quality control case dockets into an electronic database and be able to identify specific information from the case dockets.
• Word processing, editing, answering phones, and photocopying, as needed

Supervision and Guidance
Incumbent works under the direct supervision of the Division Chief. Incumbent will work on some projects as part of a larger team. The incumbent must be able to work independently and still meet deadlines.

Other Significant Facts
The duties of the position require a strong interest in transportation safety, and some basic knowledge of statistics. The incumbent must also have strong oral and written communicative skills. Incumbent must be computer literate and have the ability to learn new things quickly. Incumbent must be able to work on multiple assignments.

Skills required

• Knowledge of statistics
• Good writing skills
• Knowledge of Microsoft Word and the Internet
• Basic knowledge of computer databases
• Knowledge of computer graphics (e.g., Powerpoint, Harvard Graphics, Corel Draw) is a plus

For further information, contact:

Jana Price, Ph.D.

Transportation Research Analyst

National Transportation Safety Board

490 L'Enfant Plaza E, SW

Washington DC 20594

202/314-6512

pricej@ntsb.gov

User Interface Designer/Web Interaction Specialist
SRA International
Fairfax, Virginia
SRA International has some challenging opportunities for User Interface Designers in its Knowledge Discovery Solutions practice. This practice supports a market and trading analysis system used by NASD Regulation. These positions are located in Fairfax, VA.

Candidates should possess a BS in CS or a related field and at least 5 years of related experience. Position requires:

• Fluency in existing and emerging web technologies pertaining to user interface design and information delivery (streaming media, xml, dhtml, etc).
• Ability to conceptualize and visualize information, interface design, information design, html development, heuristics, usability/cognitive engineering.
• In depth understanding of software development from the information architecture/user interface perspective.
• Must be familiar with software development.
• All candidates must be authorized to work in the United States. Position requires travel to California.

SRA is a privately held information technology firm that provides systems integration, consulting, and eBusiness and eGovernment services and solutions tailored to government and commercial client needs. We specialize in Internet systems development, systems and software engineering, network integration and management, information security, enterprise systems management, knowledge discovery, and e-mail management systems.

Fortune Magazine recently chose SRA as one of the "100 Best Companies to Work For" and Business Week has named SRA as one of the leading private information technology companies for the second consecutive year. Founded in 1978, SRA serves clients from its headquarters in Fairfax, VA, and across the United States. Our staff of more than 1,900 talented and dedicated people carry out the company's commitment to high-quality work, honesty and service, and customer satisfaction.

Should you be interested in this opportunity, please forward your resume to Judy_Whipple@sra.com

Consultants (Ergonomics Analyst and Usability Analyst positions)
Evans Incorporated
Vienna, VA
Evans Incorporated is a dynamic, woman-owned consulting firm committed to helping our clients improve their organizations by evolving their business processes, the way they use technology, and their work environments. We specialize in Business Process Improvement, Human Centered IT Solutions and Ergonomics Specialty Services. Our clients include Ford Motor Company, General Motors, the International Monetary Fund, Girl Scouts of America and the Social Security Administration.

Description: Entry- and mid-level ergonomics analysts will aid clients in designing and managing their ergonomics programs using innovative e-business solutions. Usability analysts will work with software engineers to design useful and usable web and PC-based systems. Either position may involve related activities that include re-engineering business processes, facilitating user-oriented design sessions, gathering functional and technical requirements for new program management solutions, serving as a user advocate during the software development cycle, and guiding clients through the implementation of new business processes and software applications.

Basic/Minimum Qualifications: Entry-level positions require a Bachelors degree in a related field and demonstrated experience in the fields of industrial ergonomics and safety, HCI/usability or information design. Mid-level positions require a Bachelors degree and 4 years experience or MA/MS degree and 2 years experience. In addition, they must have excellent analytical and oral communication skills, document writing and editing skills, and outstanding interpersonal and leadership skills. Candidates must be able to work comfortably in cross-functional teams and have good negotiation and problem-solving skills. Candidates should have proficiency with the MS Office suite of software.

Desired Qualifications: Experience in one or more of the following areas: usability testing or interface design and the application of user-centered design theory and methods, design session facilitation, project management, instructional design, technical writing, requirements gathering using a variety of techniques, process and data modeling, and database management.

Salary: Commensurate with experience. Outstanding benefits, including medical, dental and vision care, disability insurance, 401(k) and matching contributions.

When Available: Immediately
Employer's URL: http://www.evansincorporated.com/
How to Apply: Send resume and cover letter to:

Senior Functional Analyst - Human Factors
Sverdrup Technology, Inc.
Dumfries, VA
The JE/Sverdrup Engineering Group Inc. is one of the world's largest and most diverse providers of professional technical services. With annual revenues exceeding $3.5 billion, we offer full-spectrum support to industrial, commercial, and government clients across multiple markets. Services include scientific and specialty consulting as well as all aspects of engineering and construction, and operations & maintenance.

The JE/Sverdrup Team is seeking qualified candidates interested in immediate employment! We are currently providing the full range of engineering, analytical, technical, and business services to the Marine Corps Systems Command (MARCORSYSCOM) Combat Support and Logistics Equipment (CSLE) Directorate at Dumfries/Quantico, VA. All positions will be subject to a U.S. government security investigation and personnel must meet eligibility requirements for access to classified information.

Job Requirements:
A BS/BA degree in human factors engineering, industrial engineering, sociology, psychology or similar discipline, plus eight (8) to twelve (12) years of progressive and relevant experience in the field of human factors engineering. This position requires a minimum of eight (8) years experience comprehensively demonstrating an ability to apply human factors engineering practices and procedures in support of DoD procurements. Must have experience in conducting system safety analysis in the development and life cycle of a program. Experience providing expert analysis in converting technical requirements into contractual language is essential. Must be intimately familiar with Mil-Std 1472D and other applicable HFE criteria, i.e., MANPRINT. Government acquisition certifications and acquisition simulation experience is highly desired. Familiarization with modeling and simulation tools, e.g., JACK and Ergo are also desired. Must be familiar with the use of Microsoft Office application

Visit www.sverdrup.com

If you are interested in joining the SverdrupTeam and possess the necessary credentials and experience, email, or fax your resume for confidential consideration to:

Charlie Glentz
JE/Sverdrup Technology, Inc.
Ofc: 850-863-7700
Fax: 850-863-7730

Equal Opportunity Employer (M/F/D/V). All positions will be subject to a U.S. Government security investigation and personnel must meet eligibility requirements for access to classified information.

Chair, Department of Information Systems
University of Maryland Baltimore County
An Honors University in Maryland
The Department of Information Systems invites applications from experienced leaders/researchers for the position of Chair. The Chair will lead a growing faculty with diverse research interests and backgrounds and promote the Department on and off campus. The Department has 1400 undergraduate and 150 MS and PhD students. A new, innovative online MS is offered via a partnership with Open University.

Faculty research is supported by grants and contracts from both government and industry. UMBC is a Carnegie Doctoral/Research-Extensive University with a strong arts and humanities core and an emphasis on science, engineering, and information technology. The suburban campus is located in the Baltimore-Washington corridor, minutes from I-95, the BWI Airport, and Amtrak station.

The IS Department at UMBC currently has seven (of 16) tenure-track faculty whose research covers a wide variety of topics within the HCI area. A chair search is currently underway.

Please send a statement of interest, CV, and names of three referees to:

Dr. Robert P. Burchard
c/o Information Systems Department
University of Maryland Baltimore County
1000 Hilltop Circle
Baltimore, MD 21250.

Review will start on October 15; anticipating appointment on July 1, 2002 or earlier.

Faculty Position in Human-Computer Interaction
Department of Computer Science
The University of Maryland, College Park
The Department of Computer Science is seeking faculty members at all ranks. Truly outstanding candidates in all areas will be considered, but we have one line dedicated to the field of HCI open, and we are especially seeking candidates in the areas of networks, mobile computing, multimedia systems, graphics, Human Computer Interaction, databases, information security, programming languages and software engineering.

Under the University of Maryland Flagship Initiative, candidates with established research programs will be considered for joint appointments between the Department and the Institute for Advanced Computer Studies, The Department of Electrical Engineering, and the Institute for Systems Research.

Candidates who are interested should send curriculum vitae, research summary, and at least four names of references with (3) emphasizing research and (1) emphasizing teaching to:

University of Maryland at College Park
Department of Computer Science
Attention: Recruiting Committee
College Park, Maryland 20742-3255

A crowded United Airlines flight was canceled. A single agent was rebooking a long line of inconvenienced travelers. Suddenly an angry passenger pushed his way to the desk. He slapped his ticket on the counter and said, "I HAVE to be on this flight and it has to be FIRST CLASS." The agent replied, "I am sorry, sir. I'll be happy to try to help you, but I've got to help these folks first, and I'm sure we'll be able to work something out."

The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?"

Without hesitating, the agent smiled and grabbed her public address microphone, "May I have your attention please," she began, her voice heard clearly throughout the terminal. "We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to Gate 14."

With the folks behind him in line laughing hysterically, the man glared at the United agent, gritted his teeth and swore "F*** You!" . Without flinching, she smiled and said, "I'm sorry, sir, but you'll have to get in line for that too."

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President
John Ruffner
DCS Corporation
Phone: (703) 683-8430 x243
Email: jruffner@dcscorp.com

Past President
Dino Piccione
Federal Aviation Administration
Phone: (202) 366-0128
Email: dinopicione@faa.gov

President-Elect
Jerry Krueger
The Wexford Group
Phone: (703) 704-1801
Email: JerryKrueg@aol.com

Secretary
Colleen Donovan
Federal Aviation Administration
Phone: 202-267-3313
Email: colleen.donovan@faa.gov

Past Secretary
Susan Evans
Evans Incorporated
Phone: (703) 281-1445
Email: sevans@evansincorporated.com

Secretary-Elect
Tom Mayfield
Evans Incorporated
Phone: (703) 281-1445
Email: tmayfield@evansincorporated.com

Treasurer
Ben Somberg
Resource Consultants Inc.
Phone: (571) 226-5092
Email: bsomberg@resourceconsultants.com

Past Treasurer
Kris Knutson
National Institute for Neurological Disorders and Stroke
Phone: (301) 435-6624
Email: krisknut@msn.com

Treasurer-Elect
Jim Fullbrook
DCS Corporation
Phone: (703) 683-8430
Email: jfulbrook@dcscorp.com

Directors-at-Large
Jack Laveson
Integrated Systems Research
Phone: (703) 642-3677
Email: j.i.laveson@ieee.org

Doug Griffith
Veridian Systems Division
Phone: (703) 803-0100 x4120
Email: dkgriffith@erols.com

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Awards
Tyson Rose
IBM
Phone: (301) 240-3237
email:ctrose@us.ibm.com

Membership/Directory
Michael Eidelkind
TRW
Phone: 703-575-0782
email: Michael.Eidelkind@trw.com

Newsletter
Dick Horst
UserWorks, Inc.
Phone: (301) 431-0500
email: dhorst@userworks.com

Student Affairs
Vacant

Phone:
email:

Public Affairs/Corporate Membership
vacant

Phone:
email:

Program
vacant

Phone:
email:

WebMaster
Jack Laveson
Integrated Systems Research
Phone: (703) 642-3677
email: j.l.laveson@ieee.org

Local Arrangements
Don Weitzman
TRW
Phone: (202) 385-7792
email: don.ctr.weitzman@faa.gov

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Recent Meetings:

February, 2001
Dino Piccione and John Ruffner: "Driving with Night Vision Devices: A (Thin) Link to Air Traffic Control"

March, 2001
D. J. Imbs, "MANPRINT"

April, 2001
Debbie Boehm-Davis and Wayne Gray: "Why Milliseconds Matter: Building Models at the 100 msec Level to Explain Human Performance at the 15 min Level"

September, 2001
Heather Crombie: "UI Design for Online Services"

October, 2001
Tour of the Boeing Joint Strike Fighter Cockpit Simulator
Tour of America Online’s Usability Labs

November, 2001
Hal Hendrick: "Ergonomics Around the World"

January, 2002
Wai-Tat Fu: "Internet Research Recently Conducted at XEROX Palo Alto Research Center."

February, 2002
John Hansmann: "Emerging Human Factors Issues in Aircraft Cockpits, Automobile Cockpits, and Air Traffic Control"

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